About

Over the past few years Family Health Teams in Ontario have become a key component of the health care system. Family Health Teams include a number of diverse health care professionals who work alongside family physicians in order to increase access to primary care and create a team approach to addressing patient needs.

Our clinic originated in April 2004 as the provinces first nurse practitioner clinic under the primary health transition fund. The clinic has evolved over the last five years and in April 2006 became the East End Family Health Team. Our team now consists of; a physician, two nurses practitioners, a pharmacist, social workers, a dietician, registered nurses, registered practical nurses and secretarial staff, who will do their best in providing you with accessible and comprehensive care.

With a focus on preventing illness, promoting good health, and improving access to care, we strive to give our patients the opportunity to be active in decision making about their own health.

For more information on Family Health Teams in Ontario you can visit:

The Ministry of Health and Long-Term Care: Family Health Teams

Quality Improvement Plans

Read our Quality Improvement Plans by clicking on the link below and searching for East End Family Health Team under Primary Care > North East > Family Health Team at https://qipnavigator.hqontario.ca/Resources/PostedQIPs.aspx

 

Our Team

The Nurse Practitioners and Family Physician are your primary care providers. Their goal is to assist you in developing healthy living strategies that will prevent illness and maintain health for those living with a chronic illness. It is their goal to assist you in achieving the best possible quality of life. They will refer to other clinic team members as needed.

The Nursing staff is there to complete an initial assessment that reflects your needs upon your arrival to the clinic. This assessment is in preparation of your appointment with the nurse practitioner and/or physician to further inform them about your expressed concerns that need to be addressed during your visit.

At our clinic, our nurses also hold a lab service for East End Family Health Team patients on Tuesday mornings from 8:30am to 10:00am. Patients can drop by with their lab requisition to have blood work done on a first come, first serve basis.

Our Ontario Telemedicine Network (OTN) Nurse makes your videoconference health visit comfortable, organized, and confidential. This nurse is available to assist you with any treatments you require under healthcare practitioner supervision through video conferencing across Ontario.

Our Secretarial staff are the cheery voices that you hear when you call and the welcoming faces that greet you at the front desk when you arrive for a visit. They will do whatever they can to assist you in meeting your health care needs. Make sure you inform them if anything has changed regarding your health or health card, so they can update your records for the nurse practitioner and/or physician.

Registered Dietitians are the experts in the area of diet and nutrition and by working in conjunction with other team members they can play an important role in preventing and treating illness. Patients who would like to see the dietitian only need to ask and an appointment will be scheduled. The dietitians can answer any dietary questions you may have dependent on your needs and assist you in adjusting your goals. Just call the secretary and ask her to book an appointment for you.

The Health Promoter is available to help you navigate a variety of health programs in the community to maximize your overall health. Patients can either participate in group healthy living programs or schedule an appointment with the Health Promoter to determine the best path to improving their overall health for general or for individual purposes.

Our Pharmacist is available Tuesdays and Thursdays to counsel patients on their medications, side effects, or possible over the counter remedies that you may be considering. This professional will support you through smoking cessation with counseling and assistive therapies and arrange for refills on your medications. The pharmacist can review any medications that require a refill, but remember, he needs 30 days notice, so do not wait until your pills run out.

The Social Worker at our clinic is available to see patients for a variety of reasons related to individual social needs. Patients can self refer to our social worker who is there to assist you in developing strategies to cope with personal and/or family matters.

Our Executive Director would like to hear from you to share your satisfaction or to address any concerns. The East End Family Health Team wants to serve you better and the best way for us to achieve this goal is to receive your appreciated feedback.

Careers

All interested individuals can submit a cover letter and resume and complete an application through the Northern College website.

 

Governance

Mission Statement: The East End Family Health Team will facilitate access to interdisciplinary professionals working collaboratively to provide coordinated, cost-effective health care services for residents of Timmins and district. Through education, health promotion and proactive interventions patients will acquire the knowledge they need to make informed choices regarding their health. Patients will be supported in the transformation of their health and navigating health and social systems.

Vision: Patients are empowered to take responsibility for optimizing their health and are supported in their efforts by a coordinated health care team. Health is viewed as more than the absence of illness.

Values

  • Create a patient-centered, efficient and sustainable organization.
  • Empower patients to direct and transform their health.
  • Improve patient access to health care services and assist them with system navigation.
  • Pursue system integration through a collaborative team based approach to care.
  • Foster innovation and growth in interdisciplinary care.

Motto: Transform Your Health.