The East End Family Health Team is committed to listening to patient and community member complaints and responding in a fair, timely and respectful manner. All complaints will be given due consideration without punishment or discrimination. Complaints can provide us with insight into how we can improve our services. A complaint may be defined as an expression of dissatisfaction or unmet expectation. A complaint can be made by the patient or community member with support if necessary. The complaint can relate to any aspect of the organization’s programs and services.
To file a complaint, please send an email to: EEFHTComplaints@northern.on.ca